Cancellation Policy
CANCELLATION BY THE HOLIDAYMAKER
We realise that sometimes guests have to cancel and that there are extenuating circumstances. Cancellation of the booking by the holidaymaker should be made in writing (and/or email but accepted only on confirmation of email).
Once we have this, we will release the dates. We want to be as flexible as possible and endeavour to re-let the booking. We will then return monies once it has been rebooked (less any shortfall of original rate and admin fee). We cannot, unfortunately, guarantee this but we will make every attempt to get it rebooked.
We do however, strongly recommend you take out travel insurance or holiday cancellation insurance, just as you would for an overseas holiday. We do not provide or endorse any company.
Our cancellation policy is as follows:
No. of days prior to booking start date
Cancellation charge
0 – 14 days
No refund due
15 – 30 days
90% of rental will be retained by Camber Holiday Cottages*
31 – 55 days
75% of rental will be retained by Camber Holiday Cottages*
56 days (8 weeks) –
181 days
If balance is not paid, Camber Holiday Cottages Ltd retain the deposit, if we re-let the property, we will return all of your deposit minus the admin fee of £150 and any shortfall in the original rental price. Alternatively, we can transfer your booking to a new date which will be subject to the new rate.
182 days (6 months) +
Deposit returned less admin fee of £150
*
We make no guarantees, but we want to be as flexible as possible and will endeavour to recover your booking. We will advertise and open the booking, if we are able to re-let the property, we will return the rental less any shortfall given for new booking plus the admin fee of £150.
CANCELLATION BY THE PROPERTY OWNER
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available (due to flood, fire or damage) and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
CAMBER HOLIDAY COTTAGES VAT NO: 284276966
Camber Farmhouse, Farm Lane, Camber, East Sussex TN31 7QY
Registered Office: Ellis Atkins, Constable Court, 62 Dene Street, Dorking, Surrey, RH4 2DP